BotsBaba WhatsApp Automation

Last Updated: 09th August, 2026

We believe in transparency and aim to keep our return process simple and clear.

This Return Policy explains how return requests are handled for BotsBaba Services and which types of digital, customized or activated Services may be considered for return.

BotsBaba primarily provides digital software, WhatsApp automation, technology integrations and professional services. As these Services are delivered electronically and may involve account activation, configuration or customization, not all Services are eligible for return.

1. RETURN ELIGIBILITY

A return request may be considered where the applicable BotsBaba Service has not been substantially used, activated, configured or delivered.

Eligibility may depend on:

• The date of purchase or service activation;
• The stage of service delivery;
• Whether the Service has already been configured or activated;
• Whether customized work has commenced;
• Whether third-party services have already been connected;
• Whether the Service has been substantially used; and
• Whether the relevant Service can reasonably be returned or reversed.

BotsBaba may review each request individually based on the nature and status of the Service.

A return request does not automatically guarantee approval.

2. RETURN REQUEST PERIOD

Where a return period is specifically offered for a particular BotsBaba Service, the applicable period will be communicated at the time of purchase or in the relevant service documentation.

Where no specific return period has been provided, eligibility will be determined according to the status of the Service and the applicable BotsBaba policy.

Customers should contact BotsBaba as soon as they identify an issue with a newly purchased Service.

3. RETURN REQUEST PROCESS

To submit a return request:

1. Contact the BotsBaba support team through the official contact details provided on our website.
2. Provide the relevant account, invoice or service information.
3. Clearly describe the Service for which the return is being requested.
4. Explain the reason for the request and provide any information reasonably required for assessment.
5. BotsBaba may review the Service status and relevant account information.
6. Where additional information or verification is required, the customer may be requested to provide it before the request is assessed.
7. BotsBaba will communicate the outcome after reviewing the request.

A return is considered accepted only after confirmation from BotsBaba.

4. RETURN ASSESSMENT

BotsBaba may consider the following factors when assessing a return request:

• Whether the Service has been activated;
• Whether a WhatsApp number has been connected;
• Whether account configuration has been completed;
• Whether the Service has been substantially used;
• Whether credits or usage have already been consumed;
• Whether customized development has commenced;
• Whether third-party integrations have been activated;
• Whether professional services have already been delivered; and
• Whether the Service can reasonably be reversed or returned.

The assessment may also consider the specific nature of the Service purchased.

5. DIGITAL AND ACTIVATED SERVICES

Because BotsBaba Services are delivered digitally, certain Services cannot be physically returned once they have been activated or delivered.

This may include:

• Activated software access;
• Configured WhatsApp automation;
• Connected WhatsApp Business services;
• Activated integrations;
• Configured chatbot workflows;
• Completed account setup;
• Delivered digital assets;
• Completed technical configurations; and
• Services that have already been substantially consumed.

Where a digital Service has already been activated or substantially delivered, it may not qualify as a returnable Service.

6. CUSTOMIZED SERVICES

Customized or personalized Services require specific work based on a customer’s requirements.

Examples may include:

• Custom chatbot development;
• Custom automation workflows;
• API integration;
• Website development;
• Custom CRM configuration;
• Graphic-design work;
• Video and content-production work;
• Digital marketing setup; and
• Other customized professional Services.

Once customized work has commenced or the resulting work has been delivered, the Service may not be eligible for return.

7. THIRD-PARTY SERVICES

Some BotsBaba Services depend on third-party platforms, technologies or infrastructure.

These may include WhatsApp, Meta, payment providers, hosting providers, domain providers, API providers and other technology partners.

Where a third-party component has already been activated, consumed, registered or provisioned specifically for the customer, it may not be eligible for return through BotsBaba.

Any applicable treatment of such third-party charges is subject to the relevant third-party provider’s own policies.

8. NON-RETURNABLE SERVICES

The following are generally not eligible for return once activated, delivered, consumed or commenced:

• Activated BotsBaba subscriptions;
• Connected or configured WhatsApp services;
• Used messaging or service credits;
• Customized chatbot solutions;
• Custom automation;
• API integrations;
• Website development after work has commenced;
• Domain registration;
• Activated hosting services;
• Completed design work;
• Completed video or content work;
• Digital marketing services already commenced;
• Consulting or training already provided;
• Customized or personalized deliverables;
• Third-party services already provisioned; and
• Other Services that have already been substantially delivered or consumed.

9. RETURN OF DIGITAL MATERIALS

Where a Service involves the delivery of digital materials, the customer may be required to discontinue use of those materials where a return has been approved and such discontinuation is reasonably necessary.

BotsBaba may also request deletion or discontinuation of access to returned digital materials where appropriate.

This requirement does not apply where the customer is otherwise entitled to retain the material under a separate written agreement.

10. APPROVED RETURNS

Where a return request is approved, BotsBaba will communicate the applicable next steps to the customer.

The treatment of any eligible monetary amount resulting from an approved return shall be handled in accordance with the applicable Cancellation & Refund Policy, invoice, quotation or written service agreement.

This Return Policy does not create a separate or additional refund entitlement beyond those applicable provisions.

11. POLICY UPDATES

BotsBaba may update this Return Policy from time to time.

Any revised version will be published on the BotsBaba website.

Customers are encouraged to review the latest version before submitting a return request.

The policy applicable to a particular transaction may also depend upon the service-specific terms communicated and accepted at the time of purchase.

12. RETURN ASSISTANCE

For questions or assistance relating to a return request, please contact BotsBaba:

Email: info@botsbaba.com
Phone: +91 94190 31414

For complete business information, please visit the Contact Us page on the BotsBaba website.