BotsBaba WhatsApp Automation
Last Updated: 09th August, 2026
We believe in transparency. We encourage you to read this Privacy Policy carefully and visit this page periodically for any updates.
BotsBaba is owned and operated by Deepak Kumar Ohri, operating as a proprietorship business under the trade name BOTSBABA from Jammu, Jammu & Kashmir, India. The GST registration confirms Deepak Kumar Ohri as the legal name, BOTSBABA as the trade name, and the business constitution as Proprietorship.
BotsBaba provides WhatsApp Business API, WhatsApp automation, chatbot, CRM integration, lead management, broadcast campaigns, analytics and related business automation services.
Acceptance of This Privacy Policy
BotsBaba, owned and operated by Deepak Kumar Ohri (“BotsBaba”, “we”, “us”, “our” and terms of similar meaning), operates www.botsbaba.com and its related website pages, platform interfaces and services.
By accessing or using the BotsBaba website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the privacy practices described in it.
If you do not agree with this Privacy Policy, please do not use the BotsBaba website or Services.
BotsBaba may revise this Privacy Policy from time to time. The latest version will be published on our website, and you should review this Privacy Policy periodically.
Key Terms Used in This Policy
- “Client” means a customer or business using BotsBaba Services.
- “Client Data” means personal data, contact information, leads, messages, reports, addresses, files, documents and other information that a Client or User stores, uploads or processes through BotsBaba.
- “Personal Data” means information relating to an identified or identifiable individual.
- “Public Area” means portions of the BotsBaba website that can be accessed without logging into an account.
- “Restricted Area” means portions of the BotsBaba Platform that require authorized login or account access.
- “User” means an employee, agent, representative, administrator or other authorized person of a Client who accesses BotsBaba Services.
- “Visitor” means an individual who accesses the public portions of the BotsBaba website without using a restricted account.
Continued Access to BotsBaba
Your continued access to or use of BotsBaba shall be considered your acknowledgement of this Privacy Policy.
BotsBaba may modify this Privacy Policy by publishing an updated version on the website.
Where a substantial change requires additional notice under applicable law, appropriate notice may be provided through the website or other suitable communication.
Your continued use of BotsBaba following publication of an updated Privacy Policy will constitute your acknowledgement of the revised policy, subject to applicable law.
Information Received Through Our Website
All information voluntarily submitted by Visitors through the BotsBaba website is subject to this Privacy Policy.
With respect to information received through our website:
- BotsBaba provides web-based access to its website, services and related interfaces, and this Privacy Policy applies to such access and use.
- The term “personal information” refers to information that may be associated with or used to identify a particular individual.
- Information that has been anonymized so that it can no longer reasonably identify an individual is not treated as personal information for the purposes described in this Privacy Policy.
Gathering of Location Information
BotsBaba may receive approximate location information associated with your use of our website or Services, such as location information derived from your IP address or device/network information.
Where a particular BotsBaba feature requires location information, the applicable feature may request the relevant permission.
Location information, where collected, may be used to provide, maintain, secure and improve the applicable Services.
Information Collection
You may choose to provide contact information, leads or other business information to BotsBaba when using our Services.
Depending upon the Services you use, information may include customer or lead names, phone numbers, WhatsApp numbers, email addresses and other information submitted through the Platform.
1. Account Registration
When you create an account or request access to one or more BotsBaba Services, we may request information such as your name, contact number, email address, business name and country.
You may also provide additional information such as your business address, designation, website or other business details where required for the Services.
2. Testimonials
Where you voluntarily provide a testimonial or authorize BotsBaba to use your testimonial concerning our products or Services, we may publish your name, business name or other information included in the approved testimonial.
You may contact us if you wish to update or request removal of a testimonial, subject to applicable circumstances.
3. Communications with BotsBaba
We may record, review or use your interactions with our sales, customer support or technical support teams, including email, telephone, WhatsApp and chat communications, where reasonably necessary to provide support, improve our Services, maintain records or improve customer interactions.
Information Obtained Through Images and Uploaded Media
BotsBaba Services may allow Users or Clients to upload or attach images, documents or other media through the Platform.
Image or Media Upload
Users may voluntarily submit images or other media from their devices where such functionality is available.
File or Image Attachment
BotsBaba may provide functionality that allows Users to attach images, documents or other files for business, marketing, automation, communication or support purposes.
Information submitted through these features may be stored and processed for the relevant Client account and for providing the applicable BotsBaba Service.
Collection of Personal, Professional and Business Information
You may be required to provide personal, professional or business information to access certain BotsBaba Services.
You provide such information voluntarily. However, if you choose not to provide information that is necessary for a particular Service, you may not be able to access or use that Service.
Information provided to BotsBaba may include:
- Name and contact information
- Phone number
- Email address
- Business name
- Business address
- Website
- Business category
- Business/entity information
- GST or billing information
- Customer and lead contact information
- WhatsApp Business information
- Meta Business information
- CRM information
- Campaign information
- Other information necessary for providing the Services
BotsBaba may also receive information when you contact customer support, respond to a survey, request a demonstration, communicate with our sales team or interact with our technical support team.
Where reasonably necessary for service quality, support, security or training purposes, communications with our support personnel may be monitored or recorded, subject to applicable law.
When you use BotsBaba through a website, application or other supported interface, we may receive technical information relating to your device and connection.
Such information may include device identifiers, IP address, browser information, operating system, network information and other technical information required to operate and secure the Services.
Information You Choose to Provide From Connected Services
You may choose to connect BotsBaba with certain third-party platforms or services.
These may include business, social-media, communication, payment or other technology platforms supported by BotsBaba.
The information that BotsBaba receives depends upon the third-party service, the permissions granted by you and the functionality of the relevant integration.
By connecting an external account or service with BotsBaba, you authorize BotsBaba to access and process the information required to provide that integration, subject to applicable law and the policies of the relevant third party.
Use of Personal, Professional and Business Information
Our primary purpose in collecting personal, professional and business information is to provide you with a secure, smooth, efficient and useful experience while using BotsBaba Services.
We may use this information to:
- a. provide customer and technical support;
- b. process information and send service-related notices, updates and communications;
- c. troubleshoot problems, resolve disputes and maintain the security of BotsBaba;
- d. prevent potentially prohibited, fraudulent or unlawful activities;
- e. maintain, measure and improve BotsBaba Services, website interfaces, tools and applications;
- f. provide service updates, promotional communications and marketing information according to applicable communication preferences; and
- g. contact you using the phone number, email address or other communication details provided by you, including telephone, WhatsApp, SMS or email where appropriate and permitted.
Disclosure of Personal Information
BotsBaba does not sell or rent your personal, professional or business information to third parties for their independent marketing purposes without appropriate authorization or consent where required.
We may share information where necessary to operate BotsBaba and provide its Services.
Information may be shared with:
- Service providers supporting hosting, technology, security, analytics, communication, payment processing and business operations;
- Meta, WhatsApp or other applicable technology providers where required to provide WhatsApp-related Services;
- Authorized service partners assisting with the delivery or maintenance of BotsBaba Services; and
- Government authorities, law-enforcement agencies or other parties where disclosure is required by applicable law, legal process, court order or other lawful requirement.
Service providers working with BotsBaba may receive information only to the extent necessary to perform the services for which they have been engaged and subject to applicable contractual or legal requirements.
BotsBaba may also disclose information where we reasonably believe that disclosure is necessary to protect our rights, prevent fraud or misuse, protect Users or Clients, investigate suspected unlawful activity or prevent potential harm.
Cookies and Related Online Technologies
BotsBaba may collect information through cookies and similar technologies to provide access to our website and Services and to help us understand and improve your experience.
When you visit BotsBaba, information may be received from your computer, mobile phone or other access device.
This may include:
- Pages accessed
- IP address
- Device information
- Device or browser identifiers
- Device type
- Connection information
- Mobile network information
- Page-view statistics
- Website traffic information
- Referral URL
- Advertising or campaign information
- Standard web-log information
When you access BotsBaba, we or companies working with us may place small data files on your computer or other device.
These may include cookies, pixels, web beacons or similar browser-based storage technologies.
We may use these technologies to:
- Recognize returning users;
- Remember preferences;
- Improve website functionality;
- Measure communication effectiveness;
- Understand website usage;
- Help protect account security;
- Detect and prevent fraud or misuse; and
- Improve the safety and performance of our website and Services.
You may be able to decline or control cookies through your browser settings, unless certain cookies are required for security, functionality or fraud-prevention purposes.
Disabling cookies may affect your ability to use certain features of the BotsBaba website or Services.
To help protect against fraud and misuse, BotsBaba may also collect information regarding your interactions with our website or Services and may analyze device or technical information for suspicious, malicious or unauthorized activity.
Safeguarding and Retaining Personal Information
BotsBaba takes reasonable measures to protect and securely retain personal, professional and business information processed through our Services.
We may use technical and organizational safeguards appropriate to the nature of the information and the Services involved.
Personal, professional and business information may be shared with:
- Service Providers: Companies and professionals that support our technology, hosting, security, communications, payment processing, analytics and business operations. Such providers are expected to use information only for the services they perform for BotsBaba and not for their own independent purposes where restricted by applicable agreements or law.
- Legal and Government Authorities: Law-enforcement agencies, government officials, regulators, courts or other authorized parties where disclosure is required by subpoena, court order, legal process, applicable law or governmental requirement, or where we reasonably believe disclosure is necessary to prevent harm, financial loss, suspected unlawful activity or violations of our policies.
BotsBaba retains information for as long as reasonably necessary to provide Services, maintain business records, protect security, resolve disputes and meet applicable legal requirements.
Acknowledgement
YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE PRIVACY PRACTICES DESCRIBED ABOVE.
