👋Welcome to BotsBaba

PLEASE READ THE TERMS AND CONDITIONS BELOW CAREFULLY.

TERMS ACCEPTANCE

BotsBaba (Hereinafter Referred to as “platform”/ “mobile Application”) is a Website and Mobile-based Client Communication Integration Platform Owned and Operated by Vd Infomedia Pvt. Ltd. Having Office at Near HDFC Bank, Camp Road, Talab Tillo, 180002, Jammu, J&K. (Hereinafter Referred to as “infomedia”/ “we”/ “us”/ “our”).

This Document Represents a Legally Binding Agreement Between Any Registered or Unregistered User of the Platform (Referred to as "You," "Your," or "User") and Us. It Outlines the Terms and Conditions Governing Your Access and Usage of the Platform, as Well as Our Associated Websites, Services, Applications, Products, and Content (Collectively Referred to as the "Services").

The Terms and Conditions Stated in This Document Will Become Effective Once You Accept Them. You Can Provide Your Acceptance Directly or Indirectly in Electronic Form by Clicking on the "I Agree" Button or by Using the Platform. Additionally, Creating a Registered Account on the Platform (Referred to as an "Account") Implies Your Acceptance of These Terms. They Will Govern the Relationship Between You and Us Regarding Your Usage of the Platform and the Services Provided Therein.

This Document is Considered an Electronic Record as Per the Information Technology Act, 2000, and the Relevant Rules Framed Under It, Along With the Amended Provisions Related to Electronic Records in Various Statutes as Amended by the Information Technology Act, 2000. It Should Be Noted That This Electronic Record is Generated by a Computer System and Does Not Require Any Physical or Digital Signatures.

Please Be Aware That This Document is Not Published by the Provisions of the General Data Protection Regulation 2016/679 ("Gdpr"). Therefore, if You Are a Resident of the European Union ("Eu"), You Acknowledge That Our Services Are Not Extended to Eu Territories. Additionally, We Do Not Represent or Warrant That We Are Gdpr Compliant.

Please Carefully Read This Document. By Using the Platform and Our Services, You Indicate That You Understand, Agree, and Consent to the Terms Stated in This Document. If You Do Not Agree With These Terms, Please Refrain From Using This Platform. By Using the Platform and Its Services, You Unconditionally Consent and Agree, as Outlined in Section 43a and Section 72a of the Information Technology Act, 2000, to Allow Us to Access and Use the Personal Information That You Have Voluntarily Provided to Us in Connection With the Use of the Platform and Its Services.

By providing us with your information or utilizing the platform and its services, you give your consent to the collection, storage, processing, and transfer of both personal information (as defined in our privacy policies) and non-personal information by us, as specified in this document. Furthermore, you agree that such collection, use, storage, and transfer of information will not cause any loss or wrongful gain to you or any other individual.

Please note that these Terms of Use and the services provided by us are intended for organizations, entities, companies, and legal persons. Individuals who qualify as consumers, meaning natural persons engaging in activities outside the scope of economic activities and for purposes unrelated to trade, business, craft, or profession, are excluded.

To access and use this platform, you must be at least eighteen (18) years old. Minors, i.e., individuals below the age of 18, are not permitted to avail themselves of the services provided on this platform. The entity or organization on whose behalf you access the platform and utilize the services should be incorporated by applicable laws.

If you are using the services as an employee, agent, or contractor of a corporation, partnership, or similar entity, you represent and warrant that you have the authority to sign for and bind such entity to accept these Terms of Use.

Your access to the platform and utilization of our services are also governed by our Privacy Policy, which you can find directly on the platform. The terms of the privacy policies, both before and after signing up, are incorporated herein by reference. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically fulfil any legal requirement for written communication.

Before using, subscribing to, or participating in the platform, it is understood and warranted that you, as the user, have fully read, understood, and accepted the Terms of Use. These terms may be updated from time to time without prior notice to you. It is recommended that you periodically review these Terms of Use for any updates. We will make reasonable efforts to notify you of any amendments to the Terms of Use through a notice on the platform. Your continued access to the platform and/or use of the services following the update of the Terms of Use will be considered as your acceptance of the updated terms. If you do not agree with or wish to be bound by the updated Terms of Use, you may not access or use the platform or the services. We may occasionally release new versions of the platform or introduce new services, which will be subject to these Terms of Use and any additional terms of service applicable to such new versions or services.

BOTS BABA SERVICES

The platform provides users who have subscribed to our subscription plan with access to secure and user-friendly virtual software that operates in the cloud. This software facilitates the integration of all client communications into one platform, utilizing the WhatsApp Business API. These services are referred to as "BotsBaba Services." You acknowledge and agree that the Platform relies on the WhatsApp Business API to deliver the BotsBaba Services. Therefore, any modifications made to the WhatsApp Business API may impact or even prevent us from providing BotsBaba Services. The Platform has no control over the delivery of services by the WhatsApp Business API or its technical configuration.

Please note that the BotsBaba Services are exclusively intended for business use or internal business purposes within the entity or organization represented by the users. They should not be used for personal or household purposes. The BotsBaba Services must be utilized for their intended purposes and objectives. Additionally, users are responsible for ensuring their own access to the internet and acquiring the necessary equipment to utilize the BotsBaba Services.

The BotsBaba Services encompass various features, including but not limited to:

1. Chatbot: By installing the BotsBaba WhatsApp Chatbot, you can create a digital assistant for yourself or your entity/organization. This enables you to provide automated responses to customer queries.

2. Multiple Agents: If your subscription plan includes the WhatsApp workspace feature, you are entitled to add multiple agents (such as employees, colleagues, etc.) to the WhatsApp workspace, as permitted by your subscription plan. These agents will have access to the workspace.

3. Private Notes: Authorized employees can add private notes to conversations and contacts. These private notes restrict or provide access to the information within your entity or organization, ensuring confidentiality.

4. Sharing Contents: You can create and share various types of content, including text messages, images, videos, locations, contacts, audio files, and more ("Your Content"). This allows you to share relevant information with your clients and others.

5. WhatsApp Message Templates: You can create customized WhatsApp Message Templates, as defined in the WhatsApp documentation. However, these templates require approval from WhatsApp. Additionally, you are responsible for any applicable pricing associated with the WhatsApp Message Templates and must make the necessary payments to BotsBaba for their usage. WhatsApp Template Messages refer to specific message formats that have been reviewed and approved by WhatsApp for businesses to send messages to their customers. Starting from 1st January 2024, WhatsApp has implemented conversation-based pricing, which can be found at the following link: URL to pricing details.
   Our Platform's website at https://botsbaba.com ("Website").

   
   ACCOUNT REGISTRATION AND ACCOUNT MAINTENANCE

   Once you click on the sign-up link provided, you will be redirected to the Website. To access and use the BotsBaba Services on the Platform, you will need to create an Account. Follow the prompts on the Platform to register and provide the required information. Upon completing the registration process, you will receive a username and password (Login Credentials) for your Account.

   During the registration, you will be asked to provide certain information about your organization. As the creator of the Account, you confirm that you are duly authorized to represent and sign on behalf of the entity mentioned in the Account. The information provided should be accurate, complete, and not misleading. By accepting these Terms of Use, the entity named in the Account agrees to its terms. These Terms of Use will be effective from the date of Account creation and verification. Please ensure that you promptly update any changes to the provided information to ensure effective communication with us. If any Registration Data provided by you is found to be untrue, inaccurate, not current, or incomplete, we reserve the right to suspend, terminate, or block access to your Account on the Platform.

   During the Account creation process, you agree to:

   • Keep your password and login information restricted and do not share it with any unauthorized person or entity.
   • Not to use the name or email of another person without proper authorization.
   • Not to use an email or profile name that is profane, offensive, or inappropriate.
   • Not to allow any third party to use your login information, Registration Data, or Account.
   • To promptly notify us of any activities in your Account, even if such activities are not committed by you.

   We may periodically modify or add information fields required for Account creation. You agree to promptly complete any additional or modified information fields requested by us. In some cases, you may also need to update your Account and/or operating system settings to allow us access to other details such as the address book/contacts and enable geolocation, camera, and microphone functions. Your registration with us is subject to our confirmation, and your Account will become valid once we confirm your registration or activate your Account.

   We reserve the right to use your Registration Data for servicing and operating the Platform, as described in more detail in this Terms of Use and our Privacy Policies.