BotsBaba WhatsApp Automation

Last Updated: 09th August, 2026

We believe in transparency and aim to keep our cancellation and refund process simple and clear. Please read this policy carefully before purchasing or activating any BotsBaba Service.

This Cancellation & Refund Policy explains the circumstances under which a BotsBaba subscription or service may be cancelled and whether a refund may be available.

1. SUBSCRIPTION CANCELLATION ELIGIBILITY

Cancellation requests may be considered subject to the status of the subscription or service at the time the request is received.

• A cancellation request should be submitted before the applicable service has been activated or work has commenced, wherever applicable.
• Once a BotsBaba subscription has been activated and the customer’s WhatsApp number has been connected and successfully configured, the subscription will generally not be eligible for cancellation or refund.
• BotsBaba may provide demonstrations, consultations or testing opportunities before activation so that customers can understand the Services and confirm their requirements.
• Cancellation or refund requests are subject to review based on the nature and status of the Service.
• Any outstanding invoices, utilized credits or other payable amounts must be cleared before a cancellation request can be completed.
• Where applicable, associated accounts, integrations or licenses may need to be disconnected or deactivated before cancellation is finalized.
• Cancellation of a subscription does not automatically result in a refund for any unused portion of an already activated subscription.

2. HOW TO REQUEST CANCELLATION

To request cancellation of a BotsBaba Service:

1. Contact the BotsBaba support team using the official contact details provided on our website.
2. Clearly mention that you wish to cancel your BotsBaba Service or subscription.
3. Provide the relevant account, subscription or invoice information required to identify your service.
4. Where requested, provide the reason for cancellation and any additional information required to process the request.
5. BotsBaba will review the request and determine whether the service is eligible for cancellation.
6. Where cancellation is approved, BotsBaba will provide confirmation of the cancellation.

A cancellation request is considered completed only after confirmation has been provided by BotsBaba.

3. REFUND PROCESS

Where a refund is approved by BotsBaba, the refund will generally be processed to the original payment method used for the transaction, subject to the capabilities and processing timelines of the applicable payment provider.

The time required for the amount to appear in the customer’s account may vary depending on the payment gateway, bank or financial institution.

Any applicable taxes, payment-gateway charges, transaction charges or other non-refundable charges may be deducted from the refundable amount where permitted.

Approval of a refund does not create an automatic right to refunds for future transactions or other services.

4. SERVICES NOT ELIGIBLE FOR CANCELLATION OR REFUND

The following services or charges are generally non-refundable once activated, delivered or commenced:

• Activated BotsBaba subscriptions.
• Subscriptions where the WhatsApp number has already been connected and configured.
• Customized chatbot development.
• Custom automation and workflow development.
• API integration and configuration work.
• Website development work already commenced.
• Domain registration and activated domain services.
• Hosting services already activated.
• Branding and graphic-design work already commenced or delivered.
• Video and content-production work already commenced or delivered.
• Digital marketing or advertising services already commenced.
• Consulting, training or professional services already provided.
• Customized or personalized solutions.
• Used or consumed service credits.
• Third-party charges, including applicable Meta/WhatsApp charges.
• Services that have already been delivered or completed.

Where work has been specifically customized for a Client, cancellation may not be possible after the work has commenced.

5. CANCELLATION OF THIRD-PARTY SERVICES

Certain BotsBaba Services may depend upon third-party platforms, infrastructure or service providers.

This may include WhatsApp, Meta, payment providers, hosting providers, domain registrars, API providers or other technology services.

Charges imposed by third-party providers are generally outside BotsBaba’s control and may not be refundable once incurred.

Cancellation of a BotsBaba Service does not automatically cancel or refund charges independently imposed by a third-party provider.

Where applicable, customers may need to contact the relevant third-party provider regarding its own cancellation or refund policy.

6. EFFECT OF CANCELLATION

Once a cancellation has been confirmed:

• Access to the applicable BotsBaba Service may be discontinued.
• Associated automation or workflows may stop.
• Connected integrations may be disconnected where applicable.
• Subscription access may cease according to the applicable service status.
• Outstanding amounts, if any, may remain payable.
• Any refund approved under this policy will be processed separately.

Customers should ensure that they download or retain any business information they require before cancellation where the relevant Service provides an export or download facility.

7. CANCELLATION POLICY UPDATES

BotsBaba may update this Cancellation & Refund Policy from time to time.

Any revised version will be published on the BotsBaba website.

Customers are encouraged to review the latest version of this policy before submitting a cancellation or refund request.

The version applicable to a particular transaction may also depend upon the commercial terms communicated and accepted at the time of purchase.

8. CANCELLATION SUPPORT

For questions or assistance relating to cancellation or refund requests, please contact BotsBaba:

Email: info@botsbaba.com
Phone: +91 94190 31414

For complete business information, please visit the Contact Us page on the BotsBaba website.

IMPORTANT NOTE

This Cancellation & Refund Policy should be read together with the applicable BotsBaba Terms & Conditions and the service-specific quotation, invoice or order confirmation, where applicable.

Where a specific written commercial agreement contains cancellation or refund terms that differ from this policy, the terms expressly agreed in that written agreement may apply.