BotsBaba WhatsApp Automation

Last Updated: 09th August, 2026

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BotsBaba is a WhatsApp Business API, automation and digital business solutions brand founded and owned by Deepak Kumar Ohri, operating as a proprietorship business in Jammu, Jammu & Kashmir, India.

BotsBaba provides WhatsApp Business API, WhatsApp automation, chatbot, CRM, lead management, campaigning, reporting, integration, digital marketing and related technology and professional services.

By accessing or using the BotsBaba website, application, dashboard, software or related services, you agree to accept and comply with the Terms and Conditions of Use stated below.

If you do not agree with these Terms in their entirety, you may not use the Site or Services.

1. ACCEPTANCE OF TERMS OF USE, CONDITIONS, NOTICES AND DISCLAIMERS

BotsBaba (“BotsBaba”, “we”, “us”, “our” and terms of similar meaning) is the trade name of Deepak Kumar Ohri, a proprietorship business operating from Jammu, Jammu & Kashmir, India.

BotsBaba operates www.botsbaba.com and associated websites, applications, dashboards, software platforms and related services.

By accessing the above websites, applications, dashboards, software or related pages, or by registering for, subscribing to or using any BotsBaba Service, you agree to accept and comply with these Terms of Use.

If you do not agree with these Terms in their entirety, you may not use the Site or Services.

These Terms may be amended or updated by BotsBaba from time to time. The latest version of these Terms will be posted on the BotsBaba website and you should review these Terms periodically.

Your continued use of the Site or Services after any modification shall be deemed to constitute your agreement to abide by the revised Terms.

These Terms shall be read together with the BotsBaba Privacy Policy, Refund/Cancellation Policy, applicable quotation, order form, invoice, subscription plan and any other service-specific terms applicable to your purchase.

2. GRANT OF RIGHTS, LIMITED LICENSE AND PERMITTED USES

BotsBaba offers the user a non-exclusive, non-transferable and revocable license to access and use its Software as a Service during the applicable subscription period.

The Services may include, depending upon the subscription plan or service purchased:

• WhatsApp Business API integration
• WhatsApp automation
• WhatsApp chatbots
• WhatsApp Flows
• Contact management
• Lead capture and lead management
• Sales CRM
• Deal pipelines
• Automated reminders and follow-ups
• WhatsApp campaigns and broadcasting
• Media and message templates
• Campaign reports
• Contact and user reports
• Click-to-WhatsApp functionality
• WhatsApp catalog and order management
• Payment-link and payment-collection integrations
• Email campaigns
• Task and team management
• Reporting and analytics
• API integrations
• Website development
• Domain and hosting
• Branding and graphic designing
• Video creation and content production
• Meta advertising services
• Influencer marketing
• Bulk SMS and RCS messaging
• Other customized automation and professional services

The features, number of users, WhatsApp numbers, automation capabilities, reporting access, support level and other functionality available to the customer shall depend upon the applicable subscription plan, quotation, order form or service agreement.

BotsBaba may introduce, modify, upgrade or discontinue features from time to time, subject to applicable law and any specific contractual commitment made to the customer.

3. REGISTRATION

Upon registration with BotsBaba, you agree to:

a. Provide accurate, current and complete information and maintain it updated at all times.

b. Provide correct and complete business, billing, tax and verification information.

c. Maintain the security of your password, account credentials, API credentials and authorized access.

d. Accept all risks of unauthorized access resulting from your failure to maintain appropriate account security.

e. Accept responsibility for all activities conducted through your BotsBaba account.

f. Accept responsibility for all charges incurred through your account.

g. Pay for usage of the Services as per the applicable rates, quotation, subscription or order form, including applicable taxes.

h. Provide such business documents, permissions and information as may be required for WhatsApp, Meta or other third-party verification.

The customer may be required to provide valid business documentation, an approved or verified Meta Business Manager account, an active business website, business email, Facebook Business Page and an eligible WhatsApp phone number.

4. PAYMENT, RENEWAL AND OTHER TERMS

4.1 Subscription Billing

BotsBaba may offer different subscription plans, packages and service configurations from time to time.

BotsBaba does not guarantee that any particular plan, feature, package or price displayed at any particular time will remain available indefinitely.

The applicable subscription fee shall be the fee communicated to and accepted by the customer at the time of purchase, renewal or order confirmation.

Pricing may vary based on:

• selected plan;
• features;
• number of users;
• number of WhatsApp numbers;
• deployment requirements;
• integrations;
• customization;
• service scope;
• promotional offers;
• applicable taxes;
• third-party charges; and
• other applicable commercial considerations.

BotsBaba reserves the right to revise its pricing, plans, packages and service offerings from time to time.

Applicable taxes, including GST, shall be charged in accordance with prevailing law.

4.2 Subscription Period

Unless otherwise agreed in writing, the subscription period shall be the period specified in the applicable quotation, order form, invoice or subscription confirmation.

Where an annual subscription is purchased, the subscription shall ordinarily remain valid for 12 months from the activation date.

4.3 Onboarding and Activation

Account setup and onboarding shall commence after payment confirmation.

A one-time setup or onboarding fee may apply depending upon deployment requirements and shall be communicated to the customer before activation.

The customer shall provide all information, access, documents and credentials reasonably required for onboarding.

BotsBaba shall not be responsible for delays caused by:

• incomplete information;
• incorrect information;
• customer-side delays;
• Meta verification;
• WhatsApp approval;
• policy violations;
• third-party services; or
• circumstances outside BotsBaba’s reasonable control.

4.4 Meta / WhatsApp Conversation Charges

WhatsApp conversation or messaging charges are separate from the BotsBaba software subscription, unless specifically stated otherwise in writing.

Such charges may be payable directly to Meta or through an applicable Business Solution Provider or other authorized arrangement.

Meta may change its:

• conversation charges;
• messaging categories;
• billing structure;
• messaging limits;
• eligibility requirements;
• policies; or
• other commercial terms.

BotsBaba shall not be responsible for pricing or policy changes implemented by Meta.

4.5 Additional Services

Services outside the selected subscription or agreed scope shall be charged separately.

Additional services may include:

• Advanced Bot Setup & Custom Automation
• Custom Chatbot Development
• API Integrations
• Branding & Graphic Designing
• Video Creation & Content Production
• Meta Ads Campaign Setup
• Website Creation & Maintenance
• Influencer Marketing Campaigns
• Bulk SMS & RCS Messaging
• Domain & Hosting
• On-site Support
• Other professional or customized services

These services are outside standard subscription plans unless specifically included in the applicable quotation or agreement.

4.6 Billing Disputes

Any billing dispute should be communicated to BotsBaba in writing within a reasonable period from the relevant invoice or payment.

The customer shall provide sufficient information and supporting documents for BotsBaba to investigate the dispute.

4.7 Non-Refundable Payments

Payments shall generally be non-refundable once the applicable service has been activated or work has commenced, except where a refund is required under applicable law or has been expressly agreed in writing.

In particular, payments for software subscriptions become non-refundable once the WhatsApp number has been successfully connected and activated, subject to applicable law and any written agreement.

No refund shall ordinarily be provided for:

• unused subscription periods;
• early termination;
• unused features;
• unused user capacity;
• Meta/WhatsApp charges;
• activated domain or hosting services;
• completed customization;
• completed professional services; or
• services already delivered.

5. SUPPORT

5.1 Support

BotsBaba shall provide reasonable support relating to the use of its Services.

All support requests should be raised through the BotsBaba WhatsApp Dashboard ticket system for proper tracking and resolution.

5.2 Support Timings

Backend support is currently available:

Monday to Friday
10:00 AM to 5:30 PM IST

Support may not be available on public holidays or outside the stated support hours.

Support arrangements may vary depending upon the service or subscription purchased.

5.3 On-Site Support

On-site support may be available within the Jammu region, subject to availability.

The applicable on-site support fee and service area shall be communicated to the customer before the service is scheduled.

Where the standard on-site support arrangement applies, charges may be based on the applicable service rate and travel distance.

Additional travel charges may apply outside the applicable service area.

4.8 Renewal

Customers wishing to continue using the Services must renew their subscription before its expiry.

Failure to renew may result in suspension or termination of access.

BotsBaba may communicate revised renewal charges before commencement of a new subscription period.

Renewal shall be subject to the pricing, features and service terms applicable at the time of renewal.

6. CUSTOMIZATION AND INTEGRATION SERVICES

Custom chatbot development, API integrations and advanced automation requirements are not included in standard subscription plans unless expressly stated in the applicable quotation.

Such services shall be separately scoped, quoted and approved by the customer.

The project timeline shall depend upon:

• scope;
• customer requirements;
• customer approvals;
• availability of required information;
• third-party APIs;
• Meta approvals;
• technical dependencies; and
• other project requirements.

BotsBaba shall not be responsible for delays caused by customer-side delays or third-party dependencies.

7. WEBSITE DEVELOPMENT, DOMAIN AND HOSTING

7.1 Website Development

Where website development services are provided by BotsBaba, the payment schedule shall be specified in the applicable quotation or agreement.

Unless otherwise agreed in writing, the standard commercial structure may include:

• 50% advance payment before project initiation
• 40% payment at website launch
• 10% payment within 15 days after launch

The final payment schedule shall be governed by the applicable quotation or agreement.

7.2 Domain and Hosting

Where domain and hosting services are provided:

• payment shall be made in advance;
• activated domain and hosting services are generally non-refundable.

8. DEMO POLICY

BotsBaba may provide demonstrations for the purpose of explaining:

• platform functionality;
• available features;
• chatbot workflows;
• CRM functionality;
• automation capabilities; and
• general service operation.

Demo sessions are provided for platform understanding and feature walkthrough only.

WhatsApp number connection is not included as part of a standard demo session unless expressly agreed otherwise.

A demonstration does not guarantee approval or activation by Meta or WhatsApp.

9. WHATSAPP BUSINESS API AND META REQUIREMENTS

BotsBaba provides or facilitates access to WhatsApp Business API/Platform functionality through applicable official infrastructure and integrations.

The customer’s use of WhatsApp is also subject to applicable WhatsApp and Meta terms, policies and requirements.

The customer agrees to:

• maintain valid business information;
• comply with WhatsApp and Meta policies;
• obtain legally required customer consent;
• use approved Message Templates where required;
• avoid spam;
• avoid unauthorized bulk messaging;
• comply with applicable privacy laws;
• comply with applicable advertising and consumer-protection requirements;
• provide accurate business documentation; and
• maintain eligible business and WhatsApp accounts.

BotsBaba shall not be responsible for rejection, suspension, restriction or limitation imposed by Meta or WhatsApp.

10. CUSTOMER DATA, CONTACTS AND CONSENT

The customer shall be solely responsible for the data, contacts, leads and customer information uploaded or processed through the BotsBaba Platform.

The customer represents that it has all necessary rights, permissions, notices and consents required to collect, store, process and communicate with such contacts.

The customer shall not upload or use:

• scraped contact databases;
• unlawfully obtained contact information;
• unauthorized personal information;
• contact lists obtained in violation of applicable law; or
• data for which the customer does not have the required authority or permission.

The customer shall be responsible for all messaging activity initiated through its account.

11. RESTRICTIONS

You are expressly prohibited from:

• indulging in data mining, scraping or crawling of the BotsBaba Platform;
• using automated queries or unauthorized scripts against the Platform;
• modifying, adapting, translating or reverse engineering any part of the Platform;
• attempting to obtain source code;
• interfering with Platform security;
• transmitting viruses, worms, Trojan horses, malware or other destructive code;
• using the Services to violate applicable laws;
• sending spam or unauthorized communications;
• impersonating another person or organization;
• distributing fraudulent, deceptive, threatening, abusive or misleading content;
• infringing third-party intellectual-property rights;
• violating privacy rights;
• circumventing WhatsApp or Meta restrictions;
• using the Services for unlawful activities; or

using the Services in any manner that may cause legal, regulatory, security or reputational risk to BotsBaba or its customers.

12. LIMITATION OF LIABILITY

The user of the BotsBaba software is responsible for reviewing and confirming the accuracy of reports, forms, data, chatbot flows, campaigns, automation and other outputs generated or processed through the Platform.

The software and Services are provided on an “AS IS” and “AS AVAILABLE” basis, subject to applicable law.

BotsBaba makes no warranty that:

a. the Platform will meet all your requirements;

b. the Services will be available on an uninterrupted, timely, secure or error-free basis;

c. results obtained from the Services will always be accurate, complete or reliable;

d. Meta or WhatsApp will approve any particular business, number, template, campaign or account; or

e. third-party services will remain available or compatible with the Platform.

BotsBaba shall not be liable for any indirect, incidental, special or consequential damages arising from circumstances outside its reasonable control, including loss of profits, revenue, data, business opportunities or goodwill.

BotsBaba shall not be responsible for losses caused by:

• Meta/WhatsApp policy enforcement;
• Meta/WhatsApp outages;
• third-party service failures;
• customer’s failure to comply with applicable policies;
• unauthorized customer messaging;
• incorrect information provided by the customer;
• customer-side configuration;
• customer-generated content or automation; or
• other circumstances outside BotsBaba’s reasonable control.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

13. TERMINATION AND EFFECTS OF TERMINATION

13.1 Customer Termination

Customers may terminate the Services by providing 30 days’ prior written notice before renewal, subject to the applicable commercial agreement.

Early termination shall not entitle the customer to a refund for the unused subscription period, except where required by applicable law or expressly agreed otherwise in writing.

13.2 BotsBaba Termination

Without limiting any other remedies available to it, BotsBaba may immediately suspend or terminate access to the Services if:

a. you materially breach these Terms;

b. payment remains unpaid;

c. you violate WhatsApp or Meta policies;

d. you use the Services unlawfully;

e. your activity creates legal, regulatory or security risk;

f. your activity threatens the integrity or security of the Platform;

g. BotsBaba is required to do so by law or a relevant third-party platform; or

h. continued provision of the Services becomes technically or commercially impracticable.

13.3 Effect of Termination

Upon expiry or termination:

• rights granted under these Terms shall cease;
• access to the Platform may be disabled;
• automation may stop;
• third-party integrations may be disconnected;
• outstanding payments shall remain payable.

Customers are responsible for downloading or exporting important business data before termination or expiry.

BotsBaba may retain or delete Customer Data in accordance with its Privacy Policy, applicable law and applicable data-retention practices.

14. OTHER TERMS AND CONDITIONS

14.1 Third-Party Websites

Our Site may contain links to third-party websites.

BotsBaba assumes no responsibility for the content, accuracy, availability, security or opinions expressed on such websites.

The inclusion of a third-party link does not constitute an endorsement of that website, service or product.

14.2 Third-Party Services

The BotsBaba Platform may depend upon third-party services, APIs and infrastructure, including Meta/WhatsApp, payment providers, hosting providers and other technology providers.

BotsBaba is not responsible for the availability, pricing, policies, security or functionality of third-party services.

14.3 Payment Gateways

Where payment functionality is provided through third-party payment gateways such as PayU, Razorpay or another provider, transactions shall also be governed by the applicable third-party provider’s terms and policies.

BotsBaba shall not be responsible for payment gateway failures, settlement delays, bank declines, chargebacks or third-party payment restrictions.

14.4 Intellectual Property

BotsBaba and its licensors retain all rights, title and interest in the BotsBaba software, Platform, technology, documentation, workflows, designs, trademarks and related intellectual property.

You shall not copy, reproduce, modify, distribute, reverse engineer or create derivative works from the Platform without prior written authorization.

14.5 Indemnification

You agree to indemnify, defend and hold harmless BotsBaba, its proprietor, employees, consultants, contractors, service providers and agents from and against claims, liabilities, damages, losses, costs and expenses arising out of:

a. violation of these Terms;

b. violation of WhatsApp/Meta policies;

c. unauthorized messaging;

d. failure to obtain required customer consent;

e. Customer Data;

f. customer-generated content;

g. infringement of third-party rights; or

h. unlawful use of the Services.

14.6 Privacy Policy

Our Privacy Policy, as amended from time to time, forms part of this Agreement.

By using the Site or Services, you agree to the collection, processing and disclosure of personal information in accordance with the BotsBaba Privacy Policy and applicable law.

Where applicable, BotsBaba shall maintain its privacy and data-processing practices in accordance with the applicable laws and regulations of India.

14.7 Monitoring and Security

BotsBaba may monitor communications, system activity and network traffic to the extent reasonably necessary to:

• maintain security;
• investigate misuse;
• troubleshoot technical problems;
• prevent fraud;
• enforce these Terms; and
• comply with applicable law.

BotsBaba may investigate complaints or reported violations and take appropriate action.

14.8 User-Generated Content

BotsBaba does not necessarily review all communications, campaigns, content or materials created or uploaded by customers.

The customer remains responsible for its content.

BotsBaba may restrict or remove content where it reasonably believes that such content:

• is unlawful;
• is fraudulent or deceptive;
• violates third-party rights;
• violates WhatsApp/Meta policies;
• is abusive or threatening; or
• creates security or legal risk.

14.9 AI, Chatbot and Automated Responses

Where AI-assisted, chatbot or automated-response functionality is provided, the customer remains responsible for reviewing and approving:

• chatbot flows;
• automated responses;
• business rules;
• message templates;
• campaign content;
• automation triggers; and
• other customer-configured automation.

BotsBaba does not guarantee that automated or AI-assisted outputs will always be accurate, complete or suitable for every business situation.

The customer is responsible for ensuring appropriate human intervention where required.

15. FORCE MAJEURE

In no event shall BotsBaba be held liable or deemed to be in breach of these Terms for any failure or delay resulting from circumstances not reasonably within its control, including:

• governmental action;
• fire;
• flood;
• earthquake;
• power failure;
• network failure;
• telecommunications failure;
• riot;
• war;
• terrorism;
• strikes;
• cyber incidents;
• cloud-service failure;
• Meta/WhatsApp outages;
• third-party service failure;
• regulatory changes; or
• any other condition not reasonably within our control.

16. ARBITRATION

Any disputes and differences whatsoever arising in connection with these Terms shall first be attempted to be resolved amicably between the parties.

If the dispute cannot be resolved amicably, the same shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

The seat and venue of arbitration shall be Jammu, Jammu & Kashmir, India, unless otherwise agreed in writing between the parties.

The proceedings shall be conducted in the English language.

The arbitration award shall be final and binding upon the parties, subject to applicable law.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

The parties shall comply with applicable laws and regulations of India and the Union Territory of Jammu & Kashmir, as applicable.

Subject to the arbitration provisions above, the parties agree to submit to the jurisdiction of the competent courts situated in Jammu, Jammu & Kashmir, India, to the extent permitted by applicable law.

18. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall, where legally permissible, be modified to the minimum extent necessary to make it enforceable while preserving its original commercial intent.

19. CHANGES TO THE TERMS

BotsBaba reserves the right to modify or update these Terms at any time.

Any updated Terms shall be published on the BotsBaba website.

The updated Terms shall become effective from the date specified in the revised document.

It is your responsibility to review these Terms periodically.

Your continued use of the Site or Services after the effective date of revised Terms shall constitute acceptance of the revised Terms, subject to applicable law.

20. GENERAL NOTICE

All notices, demands and other communications from BotsBaba may be provided:

• through email;
• through the BotsBaba Dashboard;
• through registered communication;
• through other electronic communication associated with your account; or
• through other reasonable communication methods.

Customer notices should be sent to the official BotsBaba contact details published on the website.

21.Contact and Business Information

BotsBaba is the trade name of Deepak Kumar Ohri, a proprietorship business operating from Jammu, Jammu & Kashmir, India.

For complete business information, including the registered business address, GSTIN and official contact details, please visit the Contact Us page on the BotsBaba website.

For enquiries relating specifically to these Terms, please contact:

Email: info@botsbaba.com
Phone: +91 94190 31414

ACKNOWLEDGEMENT

By registering for, subscribing to, accessing or using the BotsBaba website, software or Services, you acknowledge that:

• you have read these Terms;
• you understand these Terms;
• you agree to be bound by these Terms;
• you have the authority to accept these Terms;
• you understand that WhatsApp and Meta are third-party platforms;
• you understand that Meta/WhatsApp charges are separate where applicable;
• you understand that Meta approval and platform availability are outside BotsBaba’s control;
• you understand that subscription pricing may change from time to time;
• you are responsible for complying with applicable laws and policies relating to your use of the Services; and
• you are responsible for the information, contacts, content, campaigns and automation operated through your account.

YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO ALL THESE TERMS.